This policy is part of our commitment to protecting your privacy, while providing a great website experience and personalised service. When you visit our Website, we want you to feel confident about the privacy and security of your personal information. It is important to us that all of our customers understand what information we gather about them, how we use it, and how we work to protect it.
You can provide us with as little or as much, personal information as you feel comfortable with. Furthermore, our information collection and usage policy enables you to control the personal information you give to us and what we can do with it. As a result your privacy is guaranteed.
This policy applies whether or not you choose to register for Comparethemarketplace.com services. We collect personal information about you when you communicate with Comparethemarketplace.com or if you buy advertising products as an individual, business or other organisation.
When you communicate or register with us, we ask you for details about yourself because we want to ensure that we give you a service that’s tailored for you. We ask for as little information as possible in order to make it a quick and easy process. The information you give us is not sold on to other companies without your consent and we have a serious and dedicated commitment to the security of your information.
1 Information Collection
Personally Identifiable Information is information that can be used to locate you, contact you, or determine your specific identity. When other information is linked to Personally Identifiable Information, it also becomes Personally Identifiable Information.
1.1 We collect Personally Identifiable Information from you in several ways:
1.1.1 when you use our services, we ask you for basic information that personally identifies you or allows us, or respondents to any advertisements that you may have placed, to contact you with your permission, such as your name, company, address, email address, phone and other basic contact information (“Personal Information”).
1.1.2 when you place an order or subscribe to a service, we may collect the appropriate billing information, including your billing address (“Billing Information”). This information is associated with your Personal Information in a database and will be kept for future purchases.
1.1.3 we may ask you for voluntary personal information at other times, including but not limited to when you provide opinions, enter a contest or promotion, or report a problem with our services (“Optional Information”).
1.1.4 When you submit a request for more information or assistance, we will keep a record of the request and the manner in which it was processed (“Customer Service Information”).
1.1.5 in addition to the collection of Personally Identifiable Information, we may also automatically receive and record information in our server logs from your browser, including your IP address, your computer’s name, the type and version of your web browser, referrer addresses, and other generally-accepted log information (information provided by every user’s browser). We may also record page views (hit counts) and other general statistical and tracking information. This information is collected in a database and used (in an aggregated, anonymous manner) in our internal analysis of traffic patterns within our web site. This information is automatically logged by most websites. This information will not be not be associated with your Personally Identifiable Information.
1.1.6 we will use email or postal services to communicate with customers. By using our services you agree to receive status notifications, a monthly newsletter, and carefully selected special offers and promotions for our services, or for third-party services we believe could be of value to our customers. You are free to unsubscribe at anytime to our promotional newsletter by using the unsubscribe link found on each promotional newsletter, or by emailing news@comparethemarketplace-dot-com and requesting to be unsubscribed. Alternatively write to us using our contact address below to request to be unsubscribed. We may or may not use a third party to send email, however, your Personally Identifiable Information will never be disclosed or shared with another party without your explicit permission as required by law.
1.1.7 if you choose to use our referral service to tell a friend about our Website and/or services, we will ask you for your friend’s name, email address and postal address. We will automatically send your friend a one-time email or postal letter inviting him or her to visit our Website or send him or her information about our services by post. We store this Information for the sole purpose of sending this one-time email or postal letter and tracking the success of our referral program. Your friend may contact us at news@comparethemarketplace-dot-com or use our postal address below to request that we remove this information from our database.
1.1.8 as a result of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. By submitting your information you consent to these transfers.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookies to your browser if your browser’s preferences allow it, but (to protect your privacy) most browsers only permit a website to access the cookies that the same website has already sent to you, not the cookies sent to you by other websites.
2.2 Most website browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. However, if you choose to disable the receipt of cookies from our Website, you may not be able to use certain features of Comparethemarketplace.com.
3 Disclosure of Personally Identifiable Information
3.1 In general, we will not disclose your Personally Identifiable Information to unaffiliated third parties without your express consent. If we seek your consent to disclose your Personally Identifiable Information to a third party, we will do so unambiguously, explaining precisely what information we seek to disclose, the entity to whom we wish to disclose it, and the purpose for the disclosure.
3.2 There are, however, some limited circumstances in which we may need to disclose Personally Identifiable Information about a customer, and we want you to know about them:
3.2.1 We may employ other companies to perform functions on our behalf, such as fulfilling orders, providing customer service, sending mail, processing credit card payments, or other functions necessary to our business. We may need to share your Personally Identifiable Information with these companies. However, we will provide them with only that information necessary to perform their functions, and will not allow them to use that information for any other purpose.
3.2.3 We may reveal a customer’s identity (or whatever information we know about that individual) if we believe that person(s) is harming or interfering with other customers, anyone else, or violating (either intentionally or unintentionally) our Conditions of Contract or infringing any of our legal rights.
3.2.4 We will reveal information, including Personally Identifiable Information, to the extent that we reasonably believe it is required to do so by law. If we receive legal process calling for the disclosure of any of your personally identifiable information we will, if permitted by law, attempt to notify you via the e-mail address or postal address you supplied within a reasonable amount of time before we respond to the request.
3.2.5 We may transfer information we collect, including any Personally Identifiable Information, in connection with a sale of all or most of the assets of our business. Should your Personally Identifiable Information be transferred as the result of such sale, you will be notified via email or postal letter.
4 Use and Disclosure of Anonymous Information
Anonymous Information is any information collected from you or by us, other than Personally Identifiable Information, including aggregate information derived from Personally Identifiable Information.
4.1 We may use Anonymous Information to improve our Website and services, to monitor traffic and general usage patterns, and for other general business purposes.
4.2 We may disclose Anonymous Information to third parties for a variety of business reasons, including to publishers to inform them as to what Content is appealing to their readers, to advertisers to inform them of the usage habits or characteristics of the interested audience, and to potential investors so that they may better understand our customer base, etc.
4.3 Anonymous Information will not include any Personally Identifiable Information and we will not disclose any Personally Identifiable Information except as expressly stated elsewhere in this policy.
5 Changing or Removing Information
5.1 We will ensure that you have appropriate control over your Personally Identifiable Information.
5.2 If at any time you would like to delete your Billing Information you can send an e-mail request to feedback@comparethemarketplace-dot-com or letter to our postal address below. After receiving your request, such information will be deleted assuming the following:
5.2.1 you are current with all payment obligations;
5.2.2 we do not believe it is reasonably necessary to keep such information for any pending legal action; and
5.2.3 we are under no other legal obligation to retain such information.
5.3 Since Anonymous Information is by its very nature non-personally identifying, we have no way to locate Anonymous Information obtained by your use of the services. In addition, Anonymous Information is often aggregated. Therefore, we cannot remove Anonymous Information obtained from you or as a result of your usage of our Website or services.
6.1 We employ reasonable and current security methods to prevent unauthorised access, maintain data accuracy, and ensure correct use of information.
6.2 Your personal data will be stored within a database that is located behind a firewall for added security. The server housing the database is physically protected at a secure, third party site.
6.3 All your Personally Identifiable Information is password protected and only certain customers who have purchased certain specific products from us have limited password protected access to their own information.
6.4 No data transmission over the Internet or any wireless network can be guaranteed to be secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
6.5 Any transmission to our Website or services of Personally Identifiable Information nature employs the use of Secure Socket Layer (SSL) encryption technology including all ecommerce transactions.
7 Other Websites
Our Website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by our Website.
Our services is not directed to children (persons under the age of 14), and we do not knowingly collect, either online or offline, personally identifiable information from children.